At your service (24/7)
It goes without saying that as an Omori client you can rely on our technical support 24/7. Our Technical Specialists will answer your questions through our telephone helpdesk or will visit your site in person to assist you. This will enable you to continue your production quickly, with a minimum of downtime.
An Omori Technician will ensure that your machine remains in an optimum condition and continues to perform at an excellent level for many years to come. During the installation period you will observe our Technicians working with a considerable amount of knowledge and with a strong focus on the client. After that, the Technician will return regularly to perform preventative maintenance.
A fixed contact point will be responsible for professional installation and regular maintenance.
You can rely on a Service Team consisting of well qualified engineers, who are ready to assist you 24 hours a day, 7 days a week.
Omori Europe is always on hand and available to help in case of emergencies too. When issues require customised solutions. It is very reassuring to know that Omori thinks outside of the box and can find a good solution for just about any situation.
Are there problems in your production process or does your packaging machine, such as a flowpacker, no longer function satisfactorily? In such a case, you can be assured of rapid technical support. If necessary, our VCA certified Technicians will visit you on site, so that production can be resumed quickly.
Always being available for our customers is my main priority. Being part of the Omori Europe service team, to be able to support our customers, at any given time, motivates me to continue to improve.
Gerbert Pegge – Service Coordinator